Refunds

Refund Policy

Last updated: August 24, 2026. This policy explains when a customer can request a refund for FeedSnapshot one-time reports.

Operator: TERRABUY S.R.L..

One-Time Reports

If a paid report does not generate or is materially unusable because of an app error, the customer may request a refund within seven days of purchase.

Bulk Reports

Bulk Fix Pack reports are eligible for refund if the report fails to process the submitted Shopify products, URLs, or CSV data. Shopify App Store purchases are approved and recorded through Shopify billing. Monitoring is not sold during the current launch.

What To Include

Refund requests should include the Shopify shop domain or checkout email, plan purchased, approximate purchase or approval time, report link if available, and a short explanation of what failed. Do not send passwords, API tokens, private customer data, or payment card details.

No Outcome Guarantee

Refunds are not based on AI rankings, traffic, sales, or third-party platform outcomes. The service does not guarantee those results.

Refunds are also not automatic because a customer chooses not to apply the recommended fixes or expected the app to edit products automatically despite the read-only product copy.

Contact

Support email: nacevgabriel@gmail.com